What does CasinoEuro Poker have to offer?

At CasinoEuro Poker we offer daily guaranteed tournaments, weekly and monthly cash back freerolls.

Click here to get started!

Play in web client or downloadable client?

Whether you have Windows or Mac you can choose to play directly from our web based poker client, or download the full version client. The web client is a simple way to get started and get to know our product while the downloadable client offers a lot of extra features.

Create an account

In order to play poker for real money at CasinoEuro you have to create an account first. Click here to register an account with us. Note that your username and poker alias is the same. Log in using the same details as in your CasinoEuro account (downloadable client). Please note that your password is case sensitive.

If your poker alias is taken you will get another one regenerated.

If you would like to change your poker alias, click here for more information.

Poker alias

Your poker alias is created when you create your CasinoEuro account and is your screen name in our poker client.

Change your poker alias

Your poker alias can be changed but for practical and security reasons only once.

Please send to our Customer Support 5 options of your new poker alias which we will then change for you in given order. Please keep in mind that the poker network has over 6,000,000 users with unique username so most common aliases might be already taken. You will receive a confirmation via email once your poker alias has been changed.

Play money (Trial games)

To play for play money enter the Trial games tab in our poker client. You can play for play money in the web client and the downloadable client. Please note that you still have to log in to access play money tables.

You can also take part in our freeroll tournaments. A freeroll is tournaments with added free money from CasinoEuro that we run daily. Check the poker lobby or search for our daily freerolls!

Refill Play Money balance

You can refill your play money balance twice up to 1000$ within 24 hours. If you can not fill up the balance now you may have to wait until 24 hours have passed from your previous refill.

How to transfer to Poker

To play poker for real money at CasinoEuro you have to transfer funds to your Poker account.

Log in to your CasinoEuro main account from our web-site.

Enter Poker, Move Funds.

Confirm the amount you want to covert and transfer.

Transfer fee on transfers to/from poker

The currencies have a different sell and buy rate. The prices totally depend on the exchange rate which is based on the demand and supply of the different currencies. So in comparison Dollar/Euro is of different value then Euro/Dollar. At CasinoEuro this is an unfortunate but necessary thing to prevent people from speculating on the exchange rate market and moving money between accounts in order to make a profit. The banks announce their sale/buy prices daily. CasinoEuro does not charge any extra fees on transfers between accounts.

Missing poker transfer(s)

You have transferred funds from your CasinoEuro account to Poker but the funds are not available in your Poker account

SOLUTION

Try to log out of the Poker client then log in again and see if your balance has been updated. Our financial department is handling transfer related incidents regularly and releases the funds back to your base account if they are pending. We are always able to trace missing transfers.

Please note that during weekends this procedure can take longer time than usual.

Transfer limit reached (Poker transfers)

At CasinoEuro you have a transfer limit on $1000 per day (24 hrs). If you have reached your transfer limit and want to remove this limit we have to verify you as a customer first.

This is a standard security procedure we provide for our customers. Please contact Customer Support on LIVE chat for instant help. If you are a new customer we need you to fill a CCA-form to be verified as a full customer.

How to find the reference number for a specific Poker hand

To find the reference number for a specific poker hand you have to be seated at your table. When you are seated at the Poker table, look in the table browser history under the tab Game play info.

Ex: R5-4768095-31

How to search for a hand

To search for a specific hand, enter the Poker page at our web-site.

Click on Hand history in the menu on the left hand side and enter the reference number for the specific hand you want to convert.

Ex: R5-4768095-31

How to read a hand history

Here you have an example of a hand: "R5-4758817-425". Search on this hand in the Hand history page.

First you have detailed information which includes table name, what stakes you were playing, date and time in EST and stack size before the hand started.

Then the hand follows with small blind, big blind, pre-flop action, action on turn, action on river and then the showdown. Summary is the balance count after the hand has ended.

Short term explanation: c = clubs, s = spades, d = diamonds and h = hearts.

Rake = Amount taken from the total pot as rake to CasinoEuro for hosting the game.

Tracking programs (information)

Please be advised that most third party poker software is incompatible with our software and we do not support any issues regarding them. If there are any inconsistencies between the poker tracker and the information in our network, we know the information from our network is correct.

Some trackers might for instance not be able to record the hands properly. If you are using the download client you might have issues with the statistics function as most poker trackers conflict with it. Also some poker trackers have been known to cause severe issues with the download client leading to the player having to reboot. It is up to the player to decide if the advantage of using one of these trackers outweighs the potential issues.

We can't give any information on how each third party software works and collects data, as we are not responsible for their programming and maintenance.

Funds missing from Cash games

If you have left your table or your table was closed due to an incident and your balance is incorrect this is what you should do:

• Note down the time the incident occurred, amount you had at the table and what stakes you were playing.
• If you played several tables and all of them shut down, please note that this happened due to a general issue and that the standard here is that you will be refunded 24-48 hours after the incident occurred.
• Try to log out of the Poker client and then log in again. See if your balance has been updated. Please note that your balance might not be updated at all times, and you should wait 10-15 minutes before contacting Customer Support regarding your balance.

Frozen Tournaments or other incidents related to Tournaments/SNGs

When a tournament or Sit & Go stops please have a look in the lobby chat in the poker client. If you can see that other players have been affected by this incident, contact Customer Support straight away. If the incident has been reported you will be informed. We will also have a moderator in the lobby when an incident occurs to inform everyone on the procedures and incident information.

Please read our tournament refund policy here.

How to find your Poker tickets

To find your available tournament tickets you have to log in to your CasinoEuro base account.

Enter Poker, My Poker, Tickets.

At this page you can look at the ticket information which includes expiry date, value, description and follow the link for next available tournament.

When you are in the Poker client you will see a ticket on the left hand side of the specific tournaments you are holding a ticket to.

Using your tournament ticket

To use your tournament ticket, make sure that you have the correct ticket type to enter the tournament. If you have won a qualifier ticket to a specific tournament, you have to use that ticket to the specified tournament.

When you are in the Poker client you will see a ticket (dollar bill) on the left hand side of the specific tournaments you are holding a ticket to.

Please note that you have to search on the correct specifications to find your ticket.

Tournament tickets are not refundable for cash/smaller tickets.

Tournament ticket issues

To make things easier for us and yourself, please provide as much information as possible regarding your tournament ticket when contacting Customer Support:

• If the ticket has not been paid out provide date and time of qualifier tournament.
• Value and name of ticket if you can’t find your ticket.
• Name on tournament if it’s an affiliate tournament or a specific tournament.
• Do you get an error message when trying to register to the tournament?

Please provide as much information as possible when contacting Customer Support.

Sit & Go

Schedules differ for Sit & Go tournaments, they are usually single table tournaments and they start as soon as the table is filled up. The prize pool is fixed by the size of the table, normally with 10 players. We also offer larger Sit & Go tournaments, however they all start as soon as the seats are taken. 24/7!

Sit & Go types offered at CasinoEuro

We offer various types of Sit&Go tournaments:

• Regular
• Turbo
• Mad Tilt All-In
• Double or nothing
• Coinflip
• Qualifiers
• Step tournaments

Scheduled Tournaments at CasinoEuro

We offer various types of Scheduled tournaments:

• Regular
• Turbo
• Mad Tilt All-In
• Qualifiers (Satelittes)
• Special
• Guaranteed
• Rebuy
• Regional
• Loyalty tournaments
• Shootouts

Large scale tournaments with up to thousands of players are played on multiple tables simultaneously, usually with 10 seated at each table. When players are knocked out of the tournament (when they're out of chips), the remaining players are moved between the tables to ensure the games are balanced. When enough seats are free a whole table is removed from the tournament until only one table remains. The final table!

We have a weekly schedule of tournaments that runs 24 hours a day. Please check the schedule to see the most suitable tournament for yourself. Scheduled tournaments have a fixed starting time and you can usually register prior to the start.

Video (1.x.x) - P5 Video section - Connect to video

Click here to see an instructional video on how to register and unregister to tournaments.

Issues

These are the most common issues when having problems to register to a tournament:

• If someone is registered from the same IP you can’t register in the same tournament. In order to play you have to register and play the tournament from another IP address. This block has been set up to avoid collution in tournaments.
• Not enough funds. Please refill your Poker account to enter a tournament if you have insufficient funds.
• Tournament ticket issues. Click here for more information if your issue is regarding the use of tournament tickets.
• If you have other issues, please contact Customer Support for assistance.

Search for a tournament

Enter our Poker page and the Daily calendar tab to start your search. You can also browse the Scheduled tournament lobby and use different functions to find a tournament of your liking. If you want to see an instructional video on browsing for tournaments in the client, click here.